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Returns and Warranties

These rules are applied  to all our products excluding exception cases (see product details).

Return Policy: Online Shopping

1-All returns must be authorized by Customer Service

2-The return form must be completed for each return of goods

Clic here to download the form

3-Each return request must provide the following data:

  • Name and address of the client
  • Invoice number
  • Date of invoice
  • Customer Purchase Order Number
  • Quantity, number and description of the item
  • Reason for return
  • Lot number and expiration date

4-The delivery of the return will be coordinated with the customer service, which will inform the customer of the mode of transport and the place where the goods are to be shipped. A (RMA) return authorization number will be issued, and must be clearly marked on the box (es) of goods returned. The return must be made within 3 days after issuing the RMA. The refund will be made once the goods have been received and checked to our satisfaction.

5-The goods ordered in error will be returned and are subject to a re-stocking fee of 25% of the total amount of the invoice and the transport costs will be borne by the customer.

6-Goods shipped in error will be returned to Hygie Canada, which will choose its own carrier.

7-No return will be allowed in the following cases:

  • Outdated products, or which will be expired in less than six months;
  • Partial Sales Units
  • Goods with a billing date of 20 days or more;
  • Products other than original packaging, or open

8-Hygie agrees to cover the costs of transport and replacement of items if the error comes from the company.

Contact: Customer Service

Telephon: 450-444 6777, ext.250

Email: ralebrun@hygie.com  

Contact person: Réginald André Lebrun